StarGames Terms & Conditions — The Complete Guide to Using the Platform

StarGames (https://stargames.my) is a licensed and regulated online gaming platform. These Terms & Conditions constitute a legal agreement between StarGames and the user. Accessing or using the platform is deemed acceptance of these terms.

StarGames services are only available to individuals who are legally permitted to participate in online gaming in their country or place of residence. It is the user's own responsibility to ensure that their local laws allow the use of StarGames.

StarGames stores every user's information with strict confidentiality. Personal data is never sold or transferred to third parties. For more details, Privacy Policy Read.

Minimum age to register at StarGames 18 Years. A national ID may be requested at any time for age verification. Registering with false information will result in account termination and forfeiture of any deposited funds.

• Each individual is only One Account can open.
• You must provide your correct name, mobile number, and date of birth at the time of registration.
• It is the user's responsibility to keep their account login credentials confidential.
• Transferring or selling your account to anyone else is strictly prohibited.
• StarGames may temporarily or permanently suspend an account if unusual activity is detected.
• The user is responsible for all activity carried out through their account.

Withdrawal limits may apply until KYC (Know Your Customer) verification is complete. Full KYC requires: a photo of your national ID (front and back) and a selfie holding your NID. The verification process is typically completed within 24–48 hours.

Payment methods currently supported on StarGames: bKash, Nagad, Rocket, DBBL, Visa, and Mastercard. New payment methods may be added in the future.

Withdrawals can only be made to a payment account registered in the user's own name and linked to their StarGames account. Withdrawals to third-party payment methods will not be approved.

If a deposit fails, the funds are usually returned within 24 hours. If they haven't been returned within 48 hours, contact the support team with your transaction reference number and the matter will be resolved promptly.

StarGames offers a variety of bonuses: Welcome Bonus, Reload Bonus, Cashback, Free Spins, and exclusive VIP offers. Each bonus has its own terms and conditions, which are clearly stated on the offer page.

• Please read the terms and conditions of the relevant offer carefully before claiming any bonus.
• Bonus balance cannot be withdrawn until the wagering requirements have been met.
• Bonus balance must generally be used within 30 days, after which it will expire.
• The same bonus cannot be claimed from multiple accounts sharing the same device, IP address, or household.
• StarGames reserves the right to cancel bonuses if suspected abuse is detected.
• Some bonuses are only valid on specific games — this will be stated in the offer details.

All games on StarGames are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and never predetermined.

• Each game's individual rules and RTP can be found in the game information section.
• Odds in cricket betting and Sports Betting are subject to change — the odds at the moment the bet is placed are final.
• If a game is interrupted due to a technical error, StarGames reserves the right to make the appropriate decision.
• If a game is interrupted due to loss of internet connection, the outcome of that bet will be determined based on the server record.
• StarGames reserves the right to temporarily or permanently suspend any game.

In Sports Betting, if a match is cancelled, the corresponding bet is void and the full stake is refunded. If a suspended match does not resume within the specified timeframe, it will also be treated as cancelled.

The following activities are strictly prohibited on StarGames. Violations may result in account termination and forfeiture of all balances.

• Multiple Accounts: Opening multiple accounts under the same person's name.
• False Identity: Registering using another person's name or personal details.
• Bonus Abuse: Exploiting system loopholes to collect bonuses.
• Automated Betting: Using bots, scripts, or any other automated tools.
• Money Laundering: Using the platform to launder illegal funds.
• Platform Hacking: Attempting to gain unauthorized access to the system.
• Using Another Person's Account: Operating another person's account without their permission.
• Third-Party Payments: Using a payment method not registered in your own name.

StarGames believes gaming is for entertainment — not financial stress. We are committed to Responsible Gaming and provide players with the tools to stay in control.

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Cooling-Off: Take a break of 24 hours up to 30 days.
• Self-Exclusion: You can exclude yourself from the platform for a period of 6 months to 5 years.
• Reality Check: Session duration and win/loss information are displayed at regular intervals.

To use these tools, go to your account settings or contact the support team. For detailed information on responsible gaming, Responsible Gaming Visit the page.

StarGames stores users' personal data with the highest level of security. All information is protected via SSL encryption. For full details on how data is collected and used, Privacy Policy on this page.

• Personal data is never sold to third parties.
• Payment information is stored separately on encrypted servers.
• Users may view their personal information and request corrections.
• Data may be shared with authorities in the event of legal obligations or fraud investigations.

For any dispute or complaint, contact the StarGames support team first. You will receive an initial response within 72 hours of submitting your request.

• If support is unable to resolve the issue, the official complaints channel may be used.
• In the event of a dispute over game results, server logs will be treated as the final evidence.
• For payment disputes, please submit a complaint along with your transaction reference number and screenshots.
• A final decision will be communicated within 30 days of the complaint submission date.

If a user is not satisfied with StarGames' decision, they have the right to escalate their complaint to the licensing authority. The support team can provide the relevant contact details.

StarGames reserves the right to update these Terms & Conditions at any time. For significant changes, a notice will be posted on the platform and users will be informed via their registered mobile number or email.

• If you do not agree to the updated terms, you may request account closure within 30 days.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Users may request to close their account at any time.
• Any valid balance must be withdrawn before the account is closed.
• If any part of these terms is found to be invalid, the remaining provisions will continue to apply.

For any questions regarding these Terms & Conditions, email us at support@stargames.my or reach out via live chat. If you write in Bangla, you'll receive a reply in Bangla.